{"id":1091,"date":"2023-04-14T15:12:12","date_gmt":"2023-04-14T12:12:12","guid":{"rendered":"https:\/\/humanaised.com\/?page_id=1091"},"modified":"2023-04-21T16:56:56","modified_gmt":"2023-04-21T13:56:56","slug":"case_8","status":"publish","type":"page","link":"https:\/\/humanaised.com\/?page_id=1091","title":{"rendered":"CASE_8"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" style=\"margin-top:var(--wp--preset--spacing--60);margin-bottom:0;text-transform:uppercase\"><strong>Large bank &#8211; Incoming customer service calls<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-audio alignleft\" style=\"margin-bottom:0\"><audio controls src=\"https:\/\/humanaised.com\/wp-content\/uploads\/2023\/04\/atbvhodyashaya.mp3\"><\/audio><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-d7d455e7 wp-block-columns-is-layout-flex\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--70);padding-left:var(--wp--preset--spacing--70)\">\n<div class=\"inherit-container-width wp-block-group is-layout-constrained wp-container-core-group-is-layout-4db03189 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--20);padding-right:0rem;padding-bottom:0;padding-left:0rem\">\n<p><strong>Selly:<\/strong> <em>Good afternoon! You appealed to XXX Bank. This phone call can be recorded. How can I help you?<\/em><\/p>\n\n\n\n<p><strong>Client:<\/strong> <em>The scammers are withdrawing my money from the card, I want to change my PIN code.<\/em><\/p>\n\n\n\n<p><strong>Selly<\/strong>:<em> For the purpose of information security, please tell me the last 4 digits of your plastic card.<\/em><\/p>\n\n\n\n<p><strong>Client:<\/strong> <em>Huh, 5585<\/em><\/p>\n\n\n\n<p><strong>Selly:<\/strong> <em>For changing your PIN code, you should mention the last 4 digits of your current PIN.<\/em><\/p>\n\n\n\n<p><strong>Client:<\/strong> <em>1124<\/em><\/p>\n\n\n\n<p><strong>Selly:<\/strong> <em>Say please the 4 digits for the new PIN, that you want to set for your plastic card.<\/em><\/p>\n\n\n\n<p><strong>Client:<\/strong><em> The new PIN, yeah? Hmm, 0522<\/em><\/p>\n\n\n\n<p><strong>Selly:<\/strong> <em>For security, repeat please the 4 digits for the new PIN, that you want to set for your plastic card.<\/em><\/p>\n\n\n\n<p><strong>Client:<\/strong> <em>0522<\/em><\/p>\n\n\n\n<p><strong>Selly:<\/strong> <em>Good, the new PIN for your plastic card has been set. What else can I do to help?<\/em><\/p>\n\n\n\n<p><strong>Client:<\/strong> <em>Aha, could you tell me, I need to write a statement regarding this case. Where is the nearest office located?<\/em><\/p>\n\n\n\n<p><strong>Selly:<\/strong> <em>What is your address? For example, Moscow, Tverskaya Street, and I will try to find the nearest office to you.<\/em><\/p>\n\n\n\n<p><strong>Client:<\/strong><em> Moscow city.<\/em><\/p>\n\n\n\n<p><strong>Selly:<\/strong> <em>The nearest office is located in Moscow, Podsosenskiy Lane 30. What can I do for you?<\/em><\/p>\n\n\n\n<p><strong>Client:<\/strong> <em>Can you please obtain the office\u2019s working hours?<\/em><\/p>\n\n\n\n<p><strong>Selly:<\/strong> <em>The bank offices operate from Monday to Friday from 9:00 am to 7:00 pm and on Saturday from 10:00 am to 5:00 pm. How may I help you?<\/em><\/p>\n\n\n\n<p><strong>Client:<\/strong> <em>Mmm, that\u2019s all. Thanks, good day! Selly: Have a good day. Goodbye!<\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Large bank &#8211; Incoming customer service calls Selly: Good afternoon! You appealed to XXX Bank. This phone call can be recorded. How can I help you? Client: The scammers are withdrawing my money from the card, I want to change my PIN code. Selly: For the purpose of information security, please tell me the last &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/humanaised.com\/?page_id=1091\"> <span class=\"screen-reader-text\">CASE_8<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-global-header-display":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"class_list":["post-1091","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/humanaised.com\/index.php?rest_route=\/wp\/v2\/pages\/1091","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/humanaised.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/humanaised.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/humanaised.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/humanaised.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1091"}],"version-history":[{"count":4,"href":"https:\/\/humanaised.com\/index.php?rest_route=\/wp\/v2\/pages\/1091\/revisions"}],"predecessor-version":[{"id":1442,"href":"https:\/\/humanaised.com\/index.php?rest_route=\/wp\/v2\/pages\/1091\/revisions\/1442"}],"wp:attachment":[{"href":"https:\/\/humanaised.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1091"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}