{"id":1092,"date":"2023-04-14T12:34:23","date_gmt":"2023-04-14T09:34:23","guid":{"rendered":"https:\/\/humanaised.com\/?page_id=1092"},"modified":"2023-04-21T16:54:18","modified_gmt":"2023-04-21T13:54:18","slug":"case_7","status":"publish","type":"page","link":"https:\/\/humanaised.com\/?page_id=1092","title":{"rendered":"CASE_7"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" style=\"margin-top:var(--wp--preset--spacing--60);margin-bottom:0;text-transform:uppercase\"><strong>Large utility company &#8211; Incoming customer service calls<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-audio alignleft\" style=\"margin-bottom:0\"><audio controls src=\"https:\/\/humanaised.com\/wp-content\/uploads\/2023\/04\/ircutsk.mp3\"><\/audio><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-d7d455e7 wp-block-columns-is-layout-flex\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--70);padding-left:var(--wp--preset--spacing--70)\">\n<div class=\"inherit-container-width wp-block-group is-layout-constrained wp-container-core-group-is-layout-4db03189 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--20);padding-right:0rem;padding-bottom:0;padding-left:0rem\">\n<p><strong>Selly:<\/strong> <em>Good afternoon! You appealed to the XXX utility company\u2019s hotline for legal entities. This phone call can be recorded. How may I help you?<\/em><\/p>\n\n\n\n<p><strong>Client:<\/strong> <em>Good day! I have some issues logging into my personal account. Could you tell me please, how to access it?<\/em><\/p>\n\n\n\n<p><strong>Selly:<\/strong> <em>Mm, I will send you the instructions for accessing the personal account of legal entities.<\/em><\/p>\n\n\n\n<p><strong>Client:<\/strong> <em>Okay, also, I need to transfer indications of counters.<\/em><\/p>\n\n\n\n<p><strong>Selly:<\/strong> <em>Do you want to submit meter readings?<\/em><\/p>\n\n\n\n<p><strong>Client:<\/strong> <em>Aha<\/em><\/p>\n\n\n\n<p><strong>Selly:<\/strong> <em>You need to log into the personal account for legal entities for submitting meter readings.<\/em><\/p>\n\n\n\n<p><strong>Client:<\/strong> <em>Oh, good. And how can I find out what is my debt?<\/em><\/p>\n\n\n\n<p><strong>Selly:<\/strong> <em>Do you want to obtain information about the debt you have?<\/em><\/p>\n\n\n\n<p><strong>Client:<\/strong> <em>Yeah, good.<\/em><\/p>\n\n\n\n<p><strong>Selly:<\/strong> <em>Unfortunately, I am unable to provide information about the debt at the moment. I\u2019ll send you a message with all the details. Let me know, please which option is more convenient for you to receive the information via e-mail or SMS?<\/em><\/p>\n\n\n\n<p><strong>Client:<\/strong><em> I guess, the e-mail is more convenient.<\/em><\/p>\n\n\n\n<p><strong>Selly:<\/strong> <em>Aha, just a moment, I am sending all the information via email. What else can I do to help?<\/em><\/p>\n\n\n\n<p><strong>Client:<\/strong><em> Mm, I would like to call the accounting department?<\/em><\/p>\n\n\n\n<p><strong>Selly:<\/strong> <em>Stay on the line, I connect you with an operator.<\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Large utility company &#8211; Incoming customer service calls Selly: Good afternoon! You appealed to the XXX utility company\u2019s hotline for legal entities. This phone call can be recorded. How may I help you? Client: Good day! I have some issues logging into my personal account. Could you tell me please, how to access it? Selly: &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/humanaised.com\/?page_id=1092\"> <span class=\"screen-reader-text\">CASE_7<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-global-header-display":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"class_list":["post-1092","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/humanaised.com\/index.php?rest_route=\/wp\/v2\/pages\/1092","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/humanaised.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/humanaised.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/humanaised.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/humanaised.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1092"}],"version-history":[{"count":4,"href":"https:\/\/humanaised.com\/index.php?rest_route=\/wp\/v2\/pages\/1092\/revisions"}],"predecessor-version":[{"id":1439,"href":"https:\/\/humanaised.com\/index.php?rest_route=\/wp\/v2\/pages\/1092\/revisions\/1439"}],"wp:attachment":[{"href":"https:\/\/humanaised.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1092"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}