{"id":1093,"date":"2023-04-14T10:26:02","date_gmt":"2023-04-14T07:26:02","guid":{"rendered":"https:\/\/humanaised.com\/?page_id=1093"},"modified":"2023-04-14T10:26:02","modified_gmt":"2023-04-14T07:26:02","slug":"case_10","status":"publish","type":"page","link":"https:\/\/humanaised.com\/?page_id=1093","title":{"rendered":"CASE_10"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" style=\"margin-top:var(--wp--preset--spacing--60);margin-bottom:0;text-transform:uppercase\"><strong>Large insurance company \u2013 Customer surveys (CSI and NPS)<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--70)\">The task is to implement a multifunctional conversation template for CSI\/NPS surveys so that the company can add and change survey questions as needed. It covers the entire client journey from the moment of the first contact (source and channels for product registration) to overall satisfaction with service quality. The company asked not only to assess the quality of different services and products in percentages but also to categorize the main problems that customers faced.<\/p>\n\n\n\n<figure class=\"wp-block-audio alignleft\" style=\"margin-bottom:0\"><audio controls src=\"https:\/\/humanaised.com\/wp-content\/uploads\/2023\/04\/atbopros.mp3\"><\/audio><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-d7d455e7 wp-block-columns-is-layout-flex\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--70);padding-left:var(--wp--preset--spacing--70)\">\n<div class=\"inherit-container-width wp-block-group is-layout-constrained wp-container-core-group-is-layout-4db03189 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--20);padding-right:0rem;padding-bottom:0;padding-left:0rem\">\n<p><strong>Selly:<\/strong>\u00a0 <em>Good afternoon!<\/em><\/p>\n\n\n\n<p><strong>Client:<\/strong><em> Hmm, good day! Who\u2019s calling?<\/em><\/p>\n\n\n\n<p><strong>Selly:<\/strong> <em>My name is Mariya, I am a voice assistant at XXX Bank. Can you give me a few minutes?<\/em><\/p>\n\n\n\n<p><strong>Client:<\/strong> <em>Hmm, well\u2026I can.<\/em><\/p>\n\n\n\n<p><strong>Selly:<\/strong> <em>You recently opened a deposit with the bank. We always strive to provide the best service. Could you please answer a few questions? It will take no more than two minutes.<\/em><\/p>\n\n\n\n<p><strong>Client:<\/strong> <em>okay, let\u2019s do<\/em><\/p>\n\n\n\n<p><strong>Selly:<\/strong> <em>How did you learn about our bank\u2019s offer?<\/em><\/p>\n\n\n\n<p><strong>Client:<\/strong><em> I saw an advertisement on the bus.<\/em><\/p>\n\n\n\n<p><strong>Selly:<\/strong> <em>Thank you, let\u2019s move to the next question. Rate please on a scale of 1 to 10 how easy and comfortable it was to open the bank product, where \u00ab10\u00bb is very easy and \u00ab1\u00bb is very difficult.<\/em><\/p>\n\n\n\n<p><strong>Client:<\/strong> <em>Hmm, I would rate it an 8.<\/em><\/p>\n\n\n\n<p><strong>Selly:<\/strong> <em>Tell me please, what you didn\u2019t like?<\/em><\/p>\n\n\n\n<p><strong>Client:<\/strong> <em>Oh, I had to wait too long, but otherwise everything was fine.<\/em><\/p>\n\n\n\n<p><strong>Selly:<\/strong> <em>We will certainly take that on board. Let\u2019s move on to the next question. Please rate how are you satisfied with the product terms and conditions on a scale of 1 to 10 where \u00ab10\u00bb is the most advantageous and \u00ab1\u00bb is the least advantageous.<\/em><\/p>\n\n\n\n<p><strong>Client:<\/strong> <em>Hmmm well, I think it is an 8 too.<\/em><\/p>\n\n\n\n<p><strong>Selly:<\/strong> <em>Hm, what specifically didn\u2019t like?<\/em><\/p>\n\n\n\n<p><strong>Client:<\/strong> <em>well, you know, there are more favorable rates out there, but I see that your bank is reputable, it\u2019s okay anyway.<\/em><\/p>\n\n\n\n<p><strong>Selly:<\/strong> <em>Thank you. We have noted your comment and will consider it. And there is the next question. How likely are you to recommend the bank to your friends, please rate it on a scale of 1 to 10, where \u00ab1\u00bb means you definitely wouldn\u2019t recommend it and \u00a0\u00ab10\u00bb means you definitely would recommend it.<\/em><\/p>\n\n\n\n<p><strong>Client:<\/strong><em> Oh, I can rate a 9.<\/em><\/p>\n\n\n\n<p><strong>Selly:<\/strong> <em>Thank you, and the last question what do you like about us?<\/em><\/p>\n\n\n\n<p><strong>Client:<\/strong> <em>I can notice that you have a friendly staff, spacious offices, and advantageous credit products\u2026And it\u2019s probably everything.<\/em><\/p>\n\n\n\n<p><strong>Selly:<\/strong> <em>Thank you for your time. Your opinion matters to us. We are waiting for you at the bank. Have a good day, goodbye!<\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Large insurance company \u2013 Customer surveys (CSI and NPS) The task is to implement a multifunctional conversation template for CSI\/NPS surveys so that the company can add and change survey questions as needed. It covers the entire client journey from the moment of the first contact (source and channels for product registration) to overall satisfaction &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/humanaised.com\/?page_id=1093\"> <span class=\"screen-reader-text\">CASE_10<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-global-header-display":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"class_list":["post-1093","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/humanaised.com\/index.php?rest_route=\/wp\/v2\/pages\/1093","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/humanaised.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/humanaised.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/humanaised.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/humanaised.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1093"}],"version-history":[{"count":1,"href":"https:\/\/humanaised.com\/index.php?rest_route=\/wp\/v2\/pages\/1093\/revisions"}],"predecessor-version":[{"id":1112,"href":"https:\/\/humanaised.com\/index.php?rest_route=\/wp\/v2\/pages\/1093\/revisions\/1112"}],"wp:attachment":[{"href":"https:\/\/humanaised.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1093"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}