{"id":1096,"date":"2023-04-14T09:24:14","date_gmt":"2023-04-14T06:24:14","guid":{"rendered":"https:\/\/humanaised.com\/?page_id=1096"},"modified":"2023-04-21T16:43:35","modified_gmt":"2023-04-21T13:43:35","slug":"case_2","status":"publish","type":"page","link":"https:\/\/humanaised.com\/?page_id=1096","title":{"rendered":"CASE_2"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" style=\"margin-top:var(--wp--preset--spacing--60);margin-bottom:0;text-transform:uppercase\"><strong>Large insurance company \u2013 cross-sale of several insurance products on one call<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--70)\">An insurance company has set the task of cross-selling to existing customers who have recently taken out mortgage insurance &#8211; offering them a choice of additional property insurance or additional car insurance at a discount, persuading, making a sale and transferring interested clients to an insurance company\u2019s human agents.<\/p>\n\n\n\n<figure class=\"wp-block-audio alignleft\" style=\"margin-bottom:0\"><audio controls src=\"https:\/\/humanaised.com\/wp-content\/uploads\/2023\/04\/ingostrah.mp3\"><\/audio><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-d7d455e7 wp-block-columns-is-layout-flex\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--70);padding-left:var(--wp--preset--spacing--70)\">\n<div class=\"inherit-container-width wp-block-group is-layout-constrained wp-container-core-group-is-layout-4db03189 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--20);padding-right:0rem;padding-bottom:0;padding-left:0rem\">\n<p><strong>Selly:<\/strong> <em>Hey, can you hear me? Good afternoon!<\/em><\/p>\n\n\n\n<p><strong>Client:<\/strong> <em>Good day. Who\u2019s calling?<\/em><\/p>\n\n\n\n<p><strong>Selly:<\/strong> <em>My name is Anastasiya, I call you from XXX insurance company. You have previously considered options for the mortgage insurance policy, and it should end soon.<\/em><\/p>\n\n\n\n<p><strong>Client:<\/strong> <em>Sorry, but I paid off the mortgage completely.<\/em><\/p>\n\n\n\n<p><strong>Selly:<\/strong> <em>Mm, also you have a personalized offer for apartment insurance: in case of flooding, fire, or theft you can receive money for repairs and be able to reimburse lost property.<\/em><\/p>\n\n\n\n<p><strong>Client:<\/strong> <em>Oh no, if I need to, I will go to the office and arrange the insurance there.<\/em><\/p>\n\n\n\n<p><strong>Selly:<\/strong> <em>Note that mortgage insurance covers only walls, floors, and ceilings. Your property, repairs, and liability towards your neighbors aren\u2019t covered.<\/em><\/p>\n\n\n\n<p><strong>Client:<\/strong> <em>Well, I can\u2019t answer right now, I need to think.<\/em><\/p>\n\n\n\n<p><strong>Selly:<\/strong> <em>Surely, think about it, but the calculation of the insurance policy amount does not obligate you to anything. Please apply if this sounds right for you?<\/em><\/p>\n\n\n\n<p><strong>Client:<\/strong> <em>Aha, tell me please, what can be the insurance coverage amount?<\/em><\/p>\n\n\n\n<p><strong>Selly:<\/strong> <em>My colleague will inform you of the insurance coverage amount after the final calculation of the policy cost. Are you ready to consider calculation options?<\/em><\/p>\n\n\n\n<p><strong>Client:<\/strong> <em>Well, why not, let\u2019s see.<\/em><\/p>\n\n\n\n<p><strong>Selly:<\/strong> <em>Are you okay with my colleague calling you?<\/em><\/p>\n\n\n\n<p><strong>Client:<\/strong> <em>Okay, sounds good.<\/em><\/p>\n\n\n\n<p><strong>Selly:<\/strong><em> I pass the information to my colleague. Our specialists will get back to you very soon. Thank you for your time, good day to you!<\/em><\/p>\n\n\n\n<p><strong>Client:<\/strong><em> Aha, thank you.<\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Large insurance company \u2013 cross-sale of several insurance products on one call An insurance company has set the task of cross-selling to existing customers who have recently taken out mortgage insurance &#8211; offering them a choice of additional property insurance or additional car insurance at a discount, persuading, making a sale and transferring interested clients &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/humanaised.com\/?page_id=1096\"> <span class=\"screen-reader-text\">CASE_2<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-global-header-display":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"class_list":["post-1096","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/humanaised.com\/index.php?rest_route=\/wp\/v2\/pages\/1096","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/humanaised.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/humanaised.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/humanaised.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/humanaised.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1096"}],"version-history":[{"count":3,"href":"https:\/\/humanaised.com\/index.php?rest_route=\/wp\/v2\/pages\/1096\/revisions"}],"predecessor-version":[{"id":1429,"href":"https:\/\/humanaised.com\/index.php?rest_route=\/wp\/v2\/pages\/1096\/revisions\/1429"}],"wp:attachment":[{"href":"https:\/\/humanaised.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1096"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}