{"id":765,"date":"2023-04-11T13:52:59","date_gmt":"2023-04-11T10:52:59","guid":{"rendered":"https:\/\/humanaised.com\/?page_id=765"},"modified":"2023-04-21T16:42:17","modified_gmt":"2023-04-21T13:42:17","slug":"case_1","status":"publish","type":"page","link":"https:\/\/humanaised.com\/?page_id=765","title":{"rendered":"CASE_1"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" style=\"margin-top:var(--wp--preset--spacing--60);margin-bottom:0;text-transform:uppercase\">Large bank &#8211; sale of several types of loans on one call<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--70)\">The bank set the task to find out the client&#8217;s interest in several products at once &#8211; a consumer loan, a credit card, a car loan, a mortgage loan and refinancing, convince and make a sale and transfer interested clients to the bank\u2019s human agents.<\/p>\n\n\n\n<figure class=\"wp-block-audio alignleft\" style=\"margin-bottom:0\"><audio controls src=\"https:\/\/humanaised.com\/wp-content\/uploads\/2023\/04\/dalniy.mp3\"><\/audio><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-d7d455e7 wp-block-columns-is-layout-flex\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--70);padding-left:var(--wp--preset--spacing--70)\">\n<div class=\"inherit-container-width wp-block-group is-layout-constrained wp-container-core-group-is-layout-4db03189 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--20);padding-right:0rem;padding-bottom:0;padding-left:0rem\">\n<p><strong>Selly:<\/strong> <em>Good afternoon! My name is Anastasiya, I am from XXX bank.<\/em><\/p>\n\n\n\n<p><strong>Client:<\/strong> <em>Hello<\/em><\/p>\n\n\n\n<p><strong>Selly:<\/strong> <em>You are our customer, so we have prepared for you\u2026<\/em><\/p>\n\n\n\n<p><strong>Client:<\/strong> <em>Hmm, how did you get my number?<\/em><\/p>\n\n\n\n<p><strong>Selly:<\/strong> <em>You are a customer of the bank and for this reason, we are ready to\u2026<\/em><\/p>\n\n\n\n<p><strong>Client:<\/strong> <em>Mm, I am not a current bank customer.<\/em><\/p>\n\n\n\n<p><strong>Selly:<\/strong> <em>Excuse me, but, we took your data from the bank\u2019s database. Can you spend a few minutes now?<\/em><\/p>\n\n\n\n<p><strong>Client:<\/strong><em> Well, suppose, I\u2019m listening to you.<\/em><\/p>\n\n\n\n<p><strong>Selly:<\/strong> <em>Today we offer to consider proposals on the mortgage, credit card, and consumer loan. Let\u2019s choose options, okay?<\/em><\/p>\n\n\n\n<p><strong>Client:<\/strong> <em>Mm, let\u2019s review the credit card<\/em><\/p>\n\n\n\n<p><strong>Selly:<\/strong> <em>The bank has prepared an offer for you regarding a credit card with a favorable 120 days grace period for all transactions, including cash withdrawals.<\/em><\/p>\n\n\n\n<p><strong>Client:<\/strong> <em>Sorry, could you tell me what is the interest rate?<\/em><\/p>\n\n\n\n<p><strong>Selly:<\/strong> <em>You will find out the interest rate and other conditions when you consider the available offers with the operator. Do you agree to look over the proposal?<\/em><\/p>\n\n\n\n<p><strong>Client:<\/strong><em> And what are the credit card terms?<\/em><\/p>\n\n\n\n<p><strong>Selly:<\/strong><em> There is a favorable 120 days grace period for all transactions, including cash withdrawals. And my colleague will tell you all the detailed conditions. Would you like to learn more?<\/em><\/p>\n\n\n\n<p><strong>Client:<\/strong><em> Oh, I already have a credit card, and I think I won\u2019t be approved for a new one.<\/em><\/p>\n\n\n\n<p><strong>Selly:<\/strong> <em>You know, we have multiple offers for different bank products, and all of this increases the chances of loan approval. Are you ready to consider our proposals?<\/em><\/p>\n\n\n\n<p><strong>Client:<\/strong> <em>Hmm, tell me about the mortgage, please.<\/em><\/p>\n\n\n\n<p><strong>Selly:<\/strong><em><strong> <\/strong>Mm, the bank offers a mortgage for buying housing with the reduced program with rates starting from 0.2%<\/em><\/p>\n\n\n\n<p><strong>Client:<\/strong> <em>Yeah, wow, could you tell me, what documents are required?<\/em><\/p>\n\n\n\n<p><strong>Selly:<\/strong> <em>Aha, the list of documents depends on the specific product selected. My colleague will inform you with more details.<\/em><\/p>\n\n\n\n<p><strong>Client:<\/strong> <em>How can I get the payment schedule?<\/em><\/p>\n\n\n\n<p><strong>Selly:<\/strong><em> You can get the information on payments and other information related to the loan from my colleague. Are you okay with my colleague calling you?<\/em><\/p>\n\n\n\n<p><strong>Client:<\/strong> <em>Yes, well.<\/em><\/p>\n\n\n\n<p><strong>Selly:<\/strong><em> Aha, our specialists will get back to you very soon. Thank you for your time, good day to you!<\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Large bank &#8211; sale of several types of loans on one call The bank set the task to find out the client&#8217;s interest in several products at once &#8211; a consumer loan, a credit card, a car loan, a mortgage loan and refinancing, convince and make a sale and transfer interested clients to the bank\u2019s &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/humanaised.com\/?page_id=765\"> <span class=\"screen-reader-text\">CASE_1<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-global-header-display":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"class_list":["post-765","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/humanaised.com\/index.php?rest_route=\/wp\/v2\/pages\/765","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/humanaised.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/humanaised.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/humanaised.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/humanaised.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=765"}],"version-history":[{"count":22,"href":"https:\/\/humanaised.com\/index.php?rest_route=\/wp\/v2\/pages\/765\/revisions"}],"predecessor-version":[{"id":1427,"href":"https:\/\/humanaised.com\/index.php?rest_route=\/wp\/v2\/pages\/765\/revisions\/1427"}],"wp:attachment":[{"href":"https:\/\/humanaised.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=765"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}