Large bank — Incoming customer service calls

Selly: Good afternoon! You appealed to XXX Bank. This phone call can be recorded. How can I help you?

Client: The scammers are withdrawing my money from the card, I want to change my PIN code.

Selly: For the purpose of information security, please tell me the last 4 digits of your plastic card.

Client: Huh, 5585

Selly: For changing your PIN code, you should mention the last 4 digits of your current PIN.

Client: 1124

Selly: Say please the 4 digits for the new PIN, that you want to set for your plastic card.

Client: The new PIN, yeah? Hmm, 0522

Selly: For security, repeat please the 4 digits for the new PIN, that you want to set for your plastic card.

Client: 0522

Selly: Good, the new PIN for your plastic card has been set. What else can I do to help?

Client: Aha, could you tell me, I need to write a statement regarding this case. Where is the nearest office located?

Selly: What is your address? For example, Moscow, Tverskaya Street, and I will try to find the nearest office to you.

Client: Moscow city.

Selly: The nearest office is located in Moscow, Podsosenskiy Lane 30. What can I do for you?

Client: Can you please obtain the office’s working hours?

Selly: The bank offices operate from Monday to Friday from 9:00 am to 7:00 pm and on Saturday from 10:00 am to 5:00 pm. How may I help you?

Client: Mmm, that’s all. Thanks, good day! Selly: Have a good day. Goodbye!

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