USE CASES Bank – sale of several types of loans on one call Insurance company – cross-sale of several insurance products on one call Telecom provider – upsell a complex product with complete sale logging Insurance company – Insurance policy extension Bank – Debt pre-collection Bank – Debt collection Utility company – Incoming customer service calls Bank – Incoming customer service calls Bank – Helpline for bank employees Insurance company – Customer surveys (CSI and NPS) University – Educational programms
