USE CASES Bank — sale of several types of loans on one call Insurance company – cross-sale of several insurance products on one call Telecom provider – upsell a complex product with complete sale logging Insurance company – Insurance policy extension Bank — Debt pre-collection Bank — Debt collection Utility company — Incoming customer service calls Bank — Incoming customer service calls Bank – Helpline for bank employees Insurance company – Customer surveys (CSI and NPS) University — Educational programms
