Large bank – Helpline for bank employees

Selly: Good afternoon! You applied to the internal support of the bank. This phone call can be recorded. How can I help you?

Employee: Good day! Let me know, please, what commission is charged for depositing a large of coins?

Selly: The commission for accepting and recalculating coins is charged per clause 3.3.2 of the tariff guide of the client’s serviced bank. What else can I do to help?

Employee: Aha, tell me please the hotline number «HUMAN HELP»?

Selly: Yeah, the phone number of «HUMAN HELP» is «phone number« or «phone number«

Employee: one more time, please, I am writing the number

Selly: The phone number of «HUMAN HELP» is «phone number» or «phone number«. Note please that you can find useful numbers in the directory. How may I help you?

Employee: Yeah, tell me please, we have a situation: the client needs his password for the personal account, but he has lost the message with the password. Is there any way to duplicate the password?

Selly: Okay, to reset the password for the system, the customer needs to apply the bank’s customer service center by phone number: «phone number» or «phone number«.

Employee: one more time, please, I am writing the number

Selly: The phone number is «phone number» or «phone number«. The employees will identify you by a code word then generate and send an SMS with a new password. What else can I do to help?

Employee: Well, it’s clear. Can you tell me, if an error occurs when we enter the information about the authorized person, indicating that the login is already registered.

Selly: mm, an error may occur indicating that such a login is already registered when you enter the information about the identity document in the Internet banking tab. The cause may be that the specified identity document is already registered in the system under different passport details. For example, this person was authorized previously to use an identity document in the personal account of another client with an old passport and then changed it. The procedure is as follows: you should select STS in the rates tab, and enter the identity document under the old passport details.

Employee: That’s all, I see. Thanks

Selly: How can I help you?

Employee: I don’t have any questions, thanks, goodbye! Selly: Thank you for contacting us. Have a good day! Goodbye.

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