Large bank – sale of several types of loans on one call
The bank set the task to find out the client’s interest in several products at once – a consumer loan, a credit card, a car loan, a mortgage loan and refinancing, convince and make a sale and transfer interested clients to the bank’s human agents.
Selly: Good afternoon! My name is Anastasiya, I am from XXX bank.
Client: Hello
Selly: You are our customer, so we have prepared for you…
Client: Hmm, how did you get my number?
Selly: You are a customer of the bank and for this reason, we are ready to…
Client: Mm, I am not a current bank customer.
Selly: Excuse me, but, we took your data from the bank’s database. Can you spend a few minutes now?
Client: Well, suppose, I’m listening to you.
Selly: Today we offer to consider proposals on the mortgage, credit card, and consumer loan. Let’s choose options, okay?
Client: Mm, let’s review the credit card
Selly: The bank has prepared an offer for you regarding a credit card with a favorable 120 days grace period for all transactions, including cash withdrawals.
Client: Sorry, could you tell me what is the interest rate?
Selly: You will find out the interest rate and other conditions when you consider the available offers with the operator. Do you agree to look over the proposal?
Client: And what are the credit card terms?
Selly: There is a favorable 120 days grace period for all transactions, including cash withdrawals. And my colleague will tell you all the detailed conditions. Would you like to learn more?
Client: Oh, I already have a credit card, and I think I won’t be approved for a new one.
Selly: You know, we have multiple offers for different bank products, and all of this increases the chances of loan approval. Are you ready to consider our proposals?
Client: Hmm, tell me about the mortgage, please.
Selly: Mm, the bank offers a mortgage for buying housing with the reduced program with rates starting from 0.2%
Client: Yeah, wow, could you tell me, what documents are required?
Selly: Aha, the list of documents depends on the specific product selected. My colleague will inform you with more details.
Client: How can I get the payment schedule?
Selly: You can get the information on payments and other information related to the loan from my colleague. Are you okay with my colleague calling you?
Client: Yes, well.
Selly: Aha, our specialists will get back to you very soon. Thank you for your time, good day to you!